Refund Policy

Last updated: June 2026

This Refund Policy explains how payments, cancellations and refunds are handled for services provided by ADS BY G5. It applies alongside your proposal, statement of work or service agreement.

1. Nature of our services

ADS BY G5 provides professional performance marketing services, including strategy, media buying, creative strategy, audience strategy, campaign management and scaling. These are time-based, resource-intensive services delivered by a team, not a downloadable or off-the-shelf product.

2. Service fees

• Service fees are billed in advance for each agreed service period unless stated otherwise in your agreement.
• Once a service period has begun and work has commenced, fees for that period are non-refundable.
• Onboarding, audit, strategy, account setup and creative production fees are non-refundable once the work has started.

3. Advertising media spend

Advertising budgets are paid to the advertising platforms (Meta, Google, Amazon, LinkedIn, Snapchat, TikTok, Hotstar and others) and are not our revenue. Media spend already delivered by a platform cannot be refunded by ADS BY G5. Any credit, refund or adjustment for media spend is at the sole discretion of the relevant platform and subject to its policies.

4. Cancellation

• You may cancel an ongoing engagement by giving written notice in line with the notice period in your agreement.
• Cancellation takes effect at the end of the current paid service period; the current period is not pro-rated or refunded.
• Committed media or third-party costs already incurred on your behalf remain payable.

5. When a refund may be considered

We will review a refund request in good faith where:

• Payment was made in duplicate or an incorrect amount was charged.
• Payment was made for a service period that had not started and no work had commenced.
• ADS BY G5 is unable to commence the agreed services at all.

Approved refunds are processed to the original payment method within 7–14 working days of approval. Transaction, gateway or currency conversion charges may be deducted.

6. What is not eligible for a refund

• Dissatisfaction with advertising performance, ROAS, CAC, CPL, lead volume or sales outcomes. Advertising results depend on factors outside our control and no specific result is guaranteed.
• Delays or non-delivery caused by missing information, approvals, assets or platform access from your side.
• Account suspensions, ad disapprovals, policy violations or restrictions imposed by an advertising platform.
• Work already delivered, including strategy, creative concepts, campaign builds, optimisation and reporting.

7. How to request a refund

Email info@adsbyg5.com with your business name, invoice reference, payment date and the reason for the request. We will respond within 7 working days.

8. Changes to this policy

We may update this Refund Policy from time to time. The version in force at the time of your payment applies to that payment.

9. Contact

ADS BY G5 — 69/1 GP Kalkaji, New Delhi 110019, India
Email: info@adsbyg5.com
Phone: +91 98180 33755 · +1 (585) 487-8494